The video or stream quality is bad, what can I do?

We recommend viewing from a wired connection with a download bandwidth of at least 700Kbps. To view HD you will need to have higher download speeds.

As a general rule, your download bandwidth must be greater than the bitrate of the event broadcast you’re trying to view. 

It is also important that you check your device's compatibility: Supported Devices

Control your internet connection; try reloading the page a few times or see if you can access the video from another browser and/or device.  You may also try to clear your browser’s cache and cookies.

If the issue continues please don’t hesitate to contact our friendly support team by filling out the form at the top-right part of the page.

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