Streaming issues on my Apple device

If you see any issues using your Apple device (iPhone, iPad) when streaming, the following basic troubleshooting steps that work.

Note: Before you proceed, check your device compatibility. Make sure it is running:

  • Mobile: iOS version 12.x, 13.x and higher
  • Web: Apple Safari on Mac and iOS
  • Apple TV: tvOS version 12.x, 13.x, and higher
  1. Force close the CHL TV application.
  2. Restart your device.
  3. Check for updates. 
  4. Uninstall and reinstall the app. 

Apple has a step-by-step guide for these recommendations that proved to resolve most app issues. You can view them by visiting Apple's troubleshooting page here.

If the problem occurs, please feel free to submit a request to our Support Team with the following information. We will be happy to help!

  1. iPhone/iPad/Apple TV specific device model
  2. iOS/tvOS version
  3. Error message (if applicable)
  4. Screenshot of the error message or issue 
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